phweek Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected, processed, and stored by phweek in connection with the operation of our online gaming platform serving Filipino players. By creating a phweek account and using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

phweek operates as the data controller with respect to personal information collected through our platform. We are responsible for ensuring that personal data is processed lawfully, fairly, and transparently in accordance with the Data Privacy Act of 2012 and implementing rules and regulations issued by the National Privacy Commission of the Philippines.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern the overall use of phweek services. Where terms defined in our Terms and Conditions are used in this Privacy Policy, they carry the same meaning unless otherwise specified.

2. Information We Collect

phweek collects various categories of personal information necessary to provide, maintain, protect, and improve our gaming services while ensuring compliance with regulatory requirements. The specific information collected includes:

2.1 Information You Provide Directly

When you register for a phweek account, we collect the following personal information that you voluntarily provide:

• Identity Information: Full legal name as it appears on government-issued identification, date of birth, gender, and nationality;
• Contact Information: Residential address including street, barangay, city/municipality, province, postal code; mobile phone number; and email address;
• Verification Documents: Copies of government-issued identification documents such as Philippine passport, driver's license, UMID, SSS ID, or other valid IDs required for age and identity verification;
• Financial Information: Payment method details including GCash mobile number, Maya account information, bank account details for deposits and withdrawals, and transaction history;
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers for account recovery;
• Communication Records: Content of communications you send to phweek customer support including chat transcripts, emails, and phone call recordings (where permitted by law and with notice).

2.2 Information Collected Automatically

When you access and use phweek services, we automatically collect certain technical and usage information:

• Device Information: Device type, model, operating system, browser type and version, screen resolution, and unique device identifiers;
• Connection Information: IP address, internet service provider, geographic location derived from IP address, and connection timestamps;
• Usage Data: Pages visited, features used, games played, bet amounts, win/loss records, session duration, click patterns, and navigation paths through the platform;
• Cookies and Similar Technologies: Data collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 8 for detailed information about cookies);
• Performance Data: Error reports, diagnostic data, and system performance information to identify and resolve technical issues.

2.3 Information from Third Parties

phweek may receive personal information about you from third-party sources including:

• Payment Processors: Transaction verification and fraud detection information from GCash, Maya, banks, and other payment service providers;
• Identity Verification Services: Verification results from third-party services used to confirm your identity and age;
• Game Providers: Gameplay data and statistics from third-party game suppliers whose games are offered on phweek;
• Marketing Partners: Information about how you discovered phweek if you were referred through an affiliate or marketing partner;
• Regulatory Authorities: Information required for compliance with PAGCOR directives or other legal obligations.

3. How We Use Your Information

phweek processes your personal information for specific, legitimate purposes necessary to provide gaming services and fulfill our legal obligations. We use collected information for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your phweek account;
• Authenticating your identity when you log in;
• Processing deposits, withdrawals, and other financial transactions;
• Providing access to games and betting markets;
• Maintaining accurate transaction and gameplay records;
• Calculating and crediting bonuses, promotions, and VIP rewards;
• Responding to your inquiries and providing customer support;
• Communicating important account information and updates.

3.2 Legal and Regulatory Compliance

• Verifying that you meet the minimum age requirement of 21 years;
• Confirming your identity to prevent identity theft and account takeover;
• Detecting and preventing fraud, money laundering, and other illegal activities;
• Complying with PAGCOR reporting and record-keeping requirements;
• Fulfilling obligations under anti-money laundering (AML) and know-your-customer (KYC) regulations;
• Responding to lawful requests from government authorities, courts, and regulatory bodies;
• Maintaining records for audit purposes as required by gaming regulations.

3.3 Platform Security and Integrity

• Monitoring for suspicious activity, unauthorized access attempts, and security threats;
• Detecting and preventing bonus abuse, collusion, and cheating;
• Identifying and blocking duplicate accounts;
• Protecting against denial-of-service attacks and other technical threats;
• Investigating alleged violations of our Terms and Conditions;
• Maintaining logs for security incident investigation and response.

3.4 Service Improvement and Personalization

• Analyzing usage patterns to understand player preferences and behavior;
• Improving website functionality, game offerings, and user experience;
• Personalizing content and game recommendations based on your interests;
• Testing new features and conducting A/B testing to optimize performance;
• Conducting research and analytics to enhance our services;
• Developing new products and features tailored to Filipino players.

3.5 Marketing and Communications

• Sending promotional offers, bonuses, and special deals (with your consent);
• Notifying you about new games, features, and platform updates;
• Communicating about tournaments, competitions, and special events;
• Providing personalized recommendations based on your gaming preferences;
• Sending transactional communications about your account activity;
• Conducting surveys to gather feedback about phweek services.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, phweek must have a valid legal basis for processing your personal information. We rely on the following legal grounds:

• Consent: You have given explicit consent for processing specific personal information for stated purposes, such as receiving marketing communications;
• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms and Conditions) and provide the gaming services you requested;
• Legal Obligation: Processing is required to comply with legal obligations imposed by PAGCOR, anti-money laundering laws, tax regulations, and other applicable Philippine legislation;
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your fundamental rights and freedoms.

5. How We Share Your Information

phweek does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with specific categories of recipients under the following circumstances:

5.1 Service Providers and Business Partners

We share personal information with third-party service providers who perform services on behalf of phweek, including:

• Payment Processors: GCash, Maya, banks, and other financial institutions that process deposits and withdrawals;
• Game Providers: JILI Gaming, Pragmatic Play, and other gaming software suppliers whose games are featured on phweek;
• Identity Verification Services: Third parties that verify your age, identity, and address;
• Cloud Hosting Providers: Companies that host our servers and store data;
• Customer Support Tools: Platforms that power our live chat, email support, and customer relationship management;
• Analytics Providers: Services that help us understand platform usage and player behavior;
• Marketing Partners: Affiliates and advertising platforms that help promote phweek (limited information only);
• Security Services: Fraud detection, anti-money laundering, and cybersecurity providers.

All service providers are contractually obligated to protect your personal information, use it only for specified purposes, and comply with applicable data protection laws.

5.2 Regulatory and Legal Authorities

phweek may disclose personal information to government authorities, regulators, and law enforcement when required or permitted by law:

• Philippine Amusement and Gaming Corporation (PAGCOR) for licensing compliance and regulatory oversight;
• Anti-Money Laundering Council (AMLC) for suspicious transaction reporting;
• National Privacy Commission for data privacy investigations;
• Bureau of Internal Revenue (BIR) for tax compliance purposes;
• Law enforcement agencies pursuant to valid legal process such as subpoenas or court orders;
• Other government bodies as required by applicable Philippine laws and regulations.

5.3 Business Transfers

In the event that phweek undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. We will notify you of such transfer and any choices you may have regarding your information.

5.4 With Your Consent

We may share your personal information with other third parties when you provide explicit consent for such disclosure.

6. Data Security Measures

phweek implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our security framework includes:

6.1 Technical Safeguards

• Encryption: All data transmission between your device and phweek servers uses 256-bit SSL/TLS encryption. Personal information stored in databases is encrypted at rest;
• Access Controls: Role-based access control systems ensure that only authorized personnel can access personal information, and only to the extent necessary for their job functions;
• Authentication: Multi-factor authentication protects administrative accounts and critical systems;
• Firewalls and Intrusion Detection: Network security systems monitor and block unauthorized access attempts;
• Secure Development: Security best practices integrated throughout software development lifecycle;
• Regular Security Audits: Independent third-party security assessments conducted periodically to identify and address vulnerabilities;
• Data Backup: Regular backups stored securely to ensure data availability and integrity.

6.2 Organizational Measures

• Employee training on data protection principles and security procedures;
• Confidentiality agreements binding all staff members with access to personal information;
• Documented security policies and procedures regularly reviewed and updated;
• Incident response plan for addressing data breaches or security incidents;
• Vendor management processes ensuring third-party service providers maintain adequate security standards;
• Physical security measures protecting servers and data storage facilities.

While phweek employs robust security measures, no system is completely invulnerable. We cannot guarantee absolute security of your personal information. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify phweek if you suspect unauthorized access to your account.

7. Data Retention

phweek retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data category:

Data Category	Retention Period	Rationale
Account Information	Duration of account plus 5 years	PAGCOR regulatory requirements and potential legal claims
Transaction Records	7 years minimum	Tax regulations and anti-money laundering compliance
Identification Documents	5 years after account closure	Know-your-customer and audit requirements
Gameplay History	5 years	Dispute resolution and regulatory audits
Customer Support Communications	3 years	Service quality improvement and dispute resolution
Marketing Consent Records	Until withdrawn plus 1 year	Demonstrating consent compliance
Technical Logs	12 months	Security monitoring and troubleshooting

After the applicable retention period expires, personal information is securely deleted or anonymized so that it can no longer identify you. In some cases, it may not be possible to completely delete your information due to legal, technical, or security constraints. When deletion is not possible, we will securely store your information and isolate it from active use.

8. Cookies and Tracking Technologies

phweek uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that helps websites remember your preferences and activities.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality including user authentication, session management, and security. These cannot be disabled as they are necessary for phweek to operate;
• Performance Cookies: Collect information about how you use phweek, such as which pages you visit and if you experience errors. These help us improve platform performance;
• Functionality Cookies: Remember your preferences and settings to provide enhanced, personalized features;
• Analytics Cookies: Help us understand player behavior, measure platform effectiveness, and conduct research to improve our services;
• Advertising Cookies: Used to deliver relevant promotional content and measure campaign effectiveness. These cookies may track your activity across multiple websites.

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may impair certain features of phweek and negatively impact your user experience. Essential cookies cannot be disabled without preventing access to the platform.

9. Your Privacy Rights

Under the Data Privacy Act of 2012, Filipino data subjects have specific rights regarding their personal information. As a phweek user, you have the following rights:

9.1 Right to Access

You have the right to request confirmation of whether phweek is processing your personal information and to access a copy of that information. You can request details about what data we hold, why we process it, and with whom we share it.

9.2 Right to Correction

You have the right to request correction of inaccurate personal information and completion of incomplete information. You can update most account information directly through your phweek account settings.

9.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected or when you withdraw consent. However, this right is not absolute; phweek may retain information when legally required or when necessary for legitimate purposes such as compliance with retention obligations.

9.4 Right to Object

You have the right to object to certain types of processing, including processing based on legitimate interests and direct marketing. You can opt out of promotional communications at any time by using the unsubscribe link in emails or adjusting your account preferences.

9.5 Right to Data Portability

You have the right to receive personal information you provided to phweek in a structured, commonly used, and machine-readable format, and to transmit that information to another controller where technically feasible.

9.6 Right to Restrict Processing

You have the right to request restriction of processing under certain circumstances, such as when you contest the accuracy of information or object to processing.

9.7 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12. We will respond to your request within the timeframe required by law (typically 15 working days). We may request additional information to verify your identity before fulfilling your request.

10. International Data Transfers

phweek primarily stores and processes personal information within the Philippines. However, some of our service providers may process data in other jurisdictions. When personal information is transferred outside the Philippines, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms.

11. Children's Privacy

phweek services are intended exclusively for individuals 21 years of age or older as required by PAGCOR regulations. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from someone under 21, we will take immediate steps to delete that information and close the associated account. If you believe we have collected information from a minor, please contact us immediately.

12. Changes to This Privacy Policy

phweek may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. We will notify you of material changes by posting the updated Privacy Policy on our website with a revised effective date and, where appropriate, by sending email notification to registered users. Your continued use of phweek services after the effective date of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or phweek's data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Customer Support: Available 24/7 via live chat on the phweek website
• General Inquiries: [email protected]

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe phweek has violated your data privacy rights. Contact details for the National Privacy Commission can be found at privacy.gov.ph.